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Guest Information & Spa Policies

Thank you for choosing The Novitá Spa on The Georgetown Square. We know you have a choice of spas and we appreciate your choosing ours. We look forward to treating you with all of your facial, body, massage, spa manicure & pedicure needs.

Spa Policies

Reservations are booked by phone or in person only
To ensure your desired treatment be sure to book in advance
*A Credit card numbers is required to hold all appointments

Group Bookings
Groups of 3 or more should book appointments 2-3 weeks in advance of
desired date. A 20% booking fee will be charged the day appointments
are booked. If appointments need to be cancelled we ask for a full weeks notice, if less then a 72 hour notice is given a 100% charge will be applied.

We have reserved a special time, just for you, with one of our providers. If you need to cancel your time with us, we require a 24-hour cancellation notice or a 50% cancellation fee will be charged for all treatments. This fee covers the time of the service provider.
**Scheduling an appointment with us is your acceptance of this policy**

As a courtesy to our spa guests the use of cellphones and pagers are not permitted in the spa area.

To enhance the quiet and relaxing environment of the spa children under the age of 12 are not permitted in any spa service areas unless scheduled for an appointment.

Novitá Spa on The Square accepts cash, check and the following credit cards:
Visa, Mastercard, American Express, and Discover

Gratuities are greatly appreciated by the spa staff.
Gratuities can be applied to the credit card or check payment for service.
Suggested spa gratuity is 18%.

*All prepaid services and series programs are non refundable*

Guest Information

Monday thru Friday there is a 2 hour parking limit on The Square,
complimentary all day parking passes will be given
at the front desk
Saturday is unlimited parking throughout the area

Checking In
Please check in at the Novitá Spa reception desk in our Boutique
A spa coordinator will escort you to the spa areawhere your service will begin
Please arrive 15 minutes before your first visit with us. This is to fill out a profile of information and to prepare for your appointment

If you are running late, we appreciate being notified of the delay. In consideration of other guests your treatment will end at the scheduled time or we may need to reschedule your appointment if you arrive 15 minutes or later

Gift Certificates
Gift Certificates are non refundable but can be used towards other treatments or products. Gift Certificates are transferable to another party.

Please be Advised
Men should shave in advance of facials, but not immediately before the facial to prevent skin irritation. Shaving immediately before body scrubs or wrap treatments is not recommended. Eating immediately prior to massage is not recommended

all images and media copyright Novitá spa 2007